Overview

Healthy and respectful workplace cultures do not happen by chance; they are shaped every day by leaders who set the tone, respond constructively to poor behaviour and create conditions where people feel safe, valued and able to contribute.

Using recognisable scenarios for reflection, discussion and application, this practical workshop explores how to lead civility with both strength and sensitivity: the confidence to name and challenge unhelpful behaviour, and the care to do so in ways that preserve dignity, trust and learning in the workplace.

Learning outcomes

• Recognise how everyday leadership behaviour influences civility, trust and psychological safety in the workplace.
• Practice approaches that combine clarity, confidence, empathy and respect when responding to uncivil behaviour.
• Plan and implement practical leading bystander actions, including noticing, naming, checking in and escalating concerns appropriately.

Benefits to you

• Greater confidence to address incivility early and constructively.
• Stronger relationships built on trust, respect and clear expectations.
• Leading a more inclusive and respectful culture where people are supported to speak up.

Leadership behaviours

This programme will help you to develop your leadership behaviours in the following areas:

Target audience

Open to public and third sector staff in Wales:

• Experienced leaders - people with more leadership experience - leading functions or services by setting strategic direction and ensuring alignment between multiple teams.

Cost

There is no delegate charge.

How to apply